1ex FAQ — Deposits, Withdrawals and Account Security

From depositing and withdrawing money to account verification, security, and responsible gaming — find answers to the most frequently asked questions from 1ex users all in one place. If you can't find your question here, our 24/7 live chat support is always ready.

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Table of Contents

How to Withdraw Money

Questions about the withdrawal process, timing, and resolving possible issues come up frequently. At 1ex you can withdraw directly via bKash, Nagad, Rocket, Upay, and bank transfer. 1ex VIP members may receive priority processing.

The minimum withdrawal amount at 1ex on any payment method is ৳800. Requests below this amount will not be processed. Make sure your balance is ৳800 or more before submitting a withdrawal request. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer.

At 1ex, withdrawals via bKash and all other accepted methods are generally completed within 10 to 45 minutes. Once your account verification is done, the money will reach your mobile wallet within that timeframe. Occasional minor delays may occur during periods of high network traffic.

Yes, 1ex accepts withdrawal requests 24 hours a day, 7 days a week. Whether it is night or Friday, the service remains available. The standard processing time of 10–45 minutes applies on holidays as well. Funds arrive on schedule as long as bKash and Nagad's own service windows are active.

If your withdrawal is pending, first confirm that your account verification is complete and the wallet number you provided is correct. If more than 45 minutes have passed, contact 1ex's 24/7 live chat directly and share your transaction ID — the team will resolve it promptly.

Yes. For security reasons, 1ex only processes withdrawals to a wallet or bank account registered in or owned by your own name. Requests to send funds to someone else's number are not accepted. This helps prevent fraud and keeps your money safe.

Verification and Documents

Account verification is the foundation of a secure experience. Under 1ex's terms and conditions, verification is required for withdrawals and claiming certain bonuses. This section explains which documents are needed and how your information is kept safe.

When verification is rejected, 1ex usually sends a message stating the reason. The most common reasons are a blurry image, a name mismatch, or an expired document. Take new, clear photos, provide the correct information, and resubmit. If the problem persists, contact live chat support.

The most commonly used document for identity verification at 1ex is the Bangladesh National ID (NID). A valid passport or driving licence is also accepted. Clear photos of both sides of the document are required, and a selfie may be needed to confirm your name and date of birth.

Verification is primarily for your protection — it ensures no one else can withdraw money from your account. It also helps prevent money laundering and account fraud. 1ex follows this process to maintain the financial security of all players on the platform.

Yes. 1ex keeps all submitted identity documents and personal information secured with SSL encryption. This information is not shared with third parties. For full details, read the site's privacy policy, which contains a complete description of how data is collected and used.

Account Security

Staying safe online is more important now than ever. Read these questions carefully to learn how to keep your account secure when logging in to 1ex and afterwards.

If you suspect someone has accessed your 1ex account without permission, change your password immediately and notify live chat. The team can temporarily suspend the account and review any unusual transactions. If possible, log in from a different device to change your password.

A strong password should be at least 8–12 characters long and combine uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your name, date of birth, or any easily guessable word. Do not reuse your 1ex account password anywhere else.

Fraudsters sometimes create fake sites that look like 1ex. Always check the browser's address bar — the correct address is 1exbet.cam. If the URL contains extra characters or a different domain (.net, .co, .xyz), the site is fake. Never enter your login or payment details on an unfamiliar link.

Never. An OTP, bKash PIN, Nagad PIN, or account password is strictly your personal information. No 1ex staff member or support agent will ever ask for this information. If someone claims to be a 1ex employee and asks for an OTP or PIN, it is a scam — report it to live chat immediately.

Yes. 1ex uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and the server. As a result, login credentials, payment details, and personal documents remain inaccessible to third parties. A padlock icon (🔒) in your browser means the connection is secure.

How to Deposit Money

If this is your first deposit, you can take advantage of 1ex's welcome bonus — 120% bonus up to ৳5,000 (wagering conditions apply). A deposit is also required to receive the crash bonus. See the most frequently asked questions below.

The minimum deposit at 1ex on any payment method is just ৳100. This single amount applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. So you can start with a small amount and enjoy slots, live casino, or cricket betting.

1ex does not add any processing charge of its own for deposits. However, your payment operator (such as bKash or Nagad) may apply its own charges according to its policies — check the relevant operator's app or website for details.

If your balance is not showing after a successful deposit, refresh the page and wait a few moments. If it has not updated after 15 minutes, contact 1ex live chat with a screenshot of the payment. Having the transaction reference number ready will help resolve the issue faster.

After logging in to 1ex, go to the deposit option and select Nagad. Send the payment to the designated Nagad number and enter the reference number correctly. The minimum amount is ৳100. Once the payment is complete, your balance is usually updated within a few minutes.

Yes, bKash is one of 1ex's accepted deposit methods. Log in to your account, select bKash from the deposit page, make the payment to the number shown, and add the correct reference. You can start with as little as ৳100, and bonuses apply.

Limits and Controls

Playing responsibly is the key to a healthy experience. You can find detailed information in 1ex's responsible gaming guidelines. See the most frequently asked questions here.

1ex offers 24/7 live chat support — click the chat icon on any page at any time to get help in Bengali or English. You can also contact us by email. The support team is ready to help with any matter related to your account, payments, or games.

All betting and casino activities at 1ex are available only to those aged 21 and above. Age is verified when an account is opened, and participation by minors is strictly prohibited. Accounts found to be in breach of this age requirement will be closed.

1ex offers cooling-off and self-exclusion options. If you want to take a break for a set period, contact live chat or email to make a request. For a longer or permanent break, you can choose the self-exclusion option.

Yes, 1ex has a deposit limit feature, which is an important tool for responsible gaming. Contact support to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately.

Some warning signs are: repeatedly placing larger bets to recover losses, neglecting family or work to play, spending beyond your budget, and feeling uneasy when not playing. If you notice these signs, take a break and contact 1ex support.

Have more questions? Get direct help

If you didn't find the answer to your question in this FAQ, don't worry. The 1ex support team is available seven days a week, around the clock, in both Bengali and English.

Live Chat Support

Click the chat icon on any page of the site. Average response time is very short — you'll get an immediate answer.

Email Support

For complex matters, write to us by email: [email protected] — you can reach us in Bengali or English.

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