1ex's commitment to responsible gaming
Entertainment is enjoyable only when it is in control. 1ex believes that every player's safety is the highest priority — from setting financial limits to professional support, we are always here.
What responsible gaming is and why it matters
Sports betting and casino games are a form of entertainment — not a source of income.
Responsible gaming means enjoying betting and gaming while keeping full control over your time, money and state of mind. At 1ex we are committed to creating an environment where every player can participate consciously and safely. Our Terms and Conditions contain clear guidelines on this matter, which apply to every account holder.
When taking part in betting or gaming, keep in mind that every outcome is possible, not guaranteed. There is always a chance of losing money, and you should sit down to play with that reality accepted. Most people play comfortably and do not run into problems; but for some people it can develop into a harmful habit. In those cases, having the right information and support makes it possible to resolve the problem much earlier.
If you ever feel that gaming is affecting your daily life, relationships or financial situation, contact us without delay. You can also read our About Us page to learn more about us and understand our values.
Betting is entertainment — not an investment
Many people mistakenly think of betting as a source of income. In reality, betting and casino gaming carries a mathematical advantage for the house over the long term. So keep every wager at an amount whose loss will not affect your daily life. Never play with saved money, borrowed funds or money needed for your family's essential expenses.
Plan your time and budget
Before you play, decide how much time and money you will spend. When you reach that limit, stop — whether you are winning or losing. Our Privacy Policy explains how we monitor your account activity safely, which is part of responsible gaming.
Tools to keep yourself protected
1ex gives you full control over your gaming experience.
Deposit limit
Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set it takes effect immediately, and even if you raise it, the increase applies after at least 24 hours.
Financial controlSession time limit
Use a session time limit to stop playing continuously beyond a set period. When the time is up, the system ends the session automatically.
Time managementLoss limit
If you lose more than a set amount, your account is temporarily locked. This protects you from the tendency to place more bets driven by emotion.
Loss restrictionBonus opt-out
If you feel that bonus offers are influencing your betting behaviour, you can stop receiving bonuses at any time. Let the support team know and they will act immediately.
Bonus controlCooling-off period
Take a temporary break from 1 day up to 6 weeks. During this time you cannot log in to your account, but any pending withdrawals will continue to be processed.
Temporary breakPermanent self-exclusion
If you decide that betting is no longer right for you, you can request a permanent account closure. Reversing this decision takes a minimum of 6 months.
Permanent protectionWarning signs of a problem
If you notice any of the following signs in yourself, take a break immediately and seek support.
- You feel the urge to bet more to win back money you have lost.
- You are hiding your gambling from family or friends, or lying about it.
- You feel uncomfortable, restless or irritable when you are not betting.
- You are spending money meant for bills, rent or other essential expenses on betting.
- You are spending time gaming instead of fulfilling work, study or family responsibilities.
- You keep telling yourself "this is the last bet" but cannot stop.
- You are taking out loans or selling valuables to fund your gambling.
Simple rules for healthy gaming
Following these habits keeps gaming enjoyable.
- Set a fixed budget before you start playing and never spend more than that.
- Avoid betting when you are angry, frustrated or under stress.
- Rather than chasing big wins, play planned and in small amounts.
- Do not stay online beyond a set time each day — focus on other hobbies or activities.
- Talk openly with family and friends — their support is a great strength.
- Review your own gaming record every week — how much time and how much money.
- Gaming is for entertainment — never think of it as a profitable investment.
Ways to get support
If you are struggling, do not face it alone — asking for help is a sign of strength.
1ex support team
Our support team speaks Bengali and helps with responsible gaming matters in complete confidence.
Talk directly with our team via live chat at any time. Requests for deposit limits, cooling-off or self-exclusion are processed immediately.
Write to us by email with the full details of your situation: [email protected] — we respond in both Bengali and English.
Family and close ones
Family and friends often notice a problem before anyone else. An honest conversation with them can quickly improve the situation.
If you feel that gaming is getting out of control, tell a trusted family member. They can help you make the right decision at the right time.
If you think a family member is in trouble, let our support team know about their account — we will take the necessary steps.
Professional counselling services
In some situations, support from a qualified mental health professional is the most effective option.
Consult an addiction specialist or psychologist. This service is available at various public and private hospitals in Bangladesh.
Behavioural therapy (CBT) is a scientifically proven method for overcoming gambling addiction. Regular counselling brings positive long-term change.
Books, online courses and group support programmes can help you start making changes on your own — and are very effective alongside professional support.
1ex's commitment
1ex believes that responsible gaming is not a rule — it is a culture. We continually improve our platform, tools and support systems so that every player can enjoy entertainment safely and with awareness. Your protection is our priority — gaming should never become a burden.
Questions and answers about responsible gaming
Answers to common questions about responsible gaming are provided below.