1ex Privacy Policy

This Privacy Policy ("Policy") applies to the use of the 1ex platform and its associated services. When you visit the 1exbet.cam website, create an account, or use any of our services, you agree to the terms of this Policy. To learn about our full range of services, please read the About Us page.

This Policy should be read together with our Terms and Conditions, as both govern the use of our services. If you have any questions about anything mentioned in this document, please contact our support team.

1 What Information We Collect

1.1 Registration and Identity Information

When you create an account on 1ex, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Address and country
• User's preferred language and currency

Age verification is required on the 1ex platform. Only persons aged 21 or above may create an account and use betting and casino services.

1.2 Financial Information

We collect payment-related information to process transactions. This includes your bKash, Nagad, Rocket, or Upay account number and bank account details. We do not store full financial credentials — only the information necessary to verify transactions.

1.3 Usage and Technical Information

The following information may be collected automatically while you use the 1ex platform:

• IP address and device type
• Browser version and operating system
• Pages visited and time spent on them
• Betting history and game activity
• Login duration and session information

2 Purpose of Data Use

1ex uses collected information only for lawful and specific purposes. Each purpose is clearly described below:

1. Account management: To verify your identity, keep your account active, and maintain login security.
2. Financial transactions: To process deposit and withdrawal requests and update your balance.
3. Service improvement: To analyse user preferences and provide better games and offers.
4. Security and fraud prevention: To detect suspicious activity and ensure the safety of the platform.
5. Communication: To provide important updates, transaction confirmations, and support.
6. Legal obligations: To comply with applicable laws and regulations and respond to requests from regulatory authorities.

3 Data Storage and Security

3.1 Retention Period

We retain your information for as long as your account is active and thereafter for a set period as required by legal obligations. Transaction records and identity documents are kept for a specific period even after a request to close an account, as this is required under financial record-keeping regulations.

3.2 Security Measures

1ex uses industry-standard technology to protect user data:

• All data transfers secured through SSL encryption
• Sensitive information stored in encrypted format
• Account access controlled through two-factor verification (OTP)
• Regular security audits and vulnerability testing
• Restricted staff data access and strict internal policies

3.3 Sharing Information with Third Parties

1ex may share limited information with third parties only in the following circumstances:

• Payment processors: With bKash, Nagad, Rocket, Upay, and banking partners to carry out transactions.
• Technology service providers: For server hosting, cybersecurity, and technology services.
• Legal authorities: In response to a court order or a lawful request from a government agency.

Outside of the above cases, your personal information is not disclosed to any external party.

4 Cookies and Tracking Technology

The 1ex website uses cookies to improve your browsing experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: These are necessary for the basic functioning of the website. They are used to maintain login sessions and for security verification. These cannot be disabled.
• Functional cookies: Used to remember your preferences, language selection, and information from previous sessions.
• Analytics cookies: Used to analyse site usage and improve services. There is an option to opt out of these cookies.

4.2 Managing Cookies

Non-essential cookies can be disabled by changing your browser settings. However, disabling cookies may limit certain features of the 1ex platform, such as automatic login.

5 Your Rights

As a user of the 1ex platform, you have the following rights over your own information:

1. Right to access: The right to know what information we hold about you and to receive a copy of it.
2. Right to correction: The right to request correction of any inaccuracies in your stored information.
3. Right to deletion: The right to request deletion of your personal information in certain circumstances. However, we may be required to retain some information due to legal obligations.
4. Right to restrict processing: The right to request that processing of your information be limited in certain cases.
5. Right to object: The right to object to the use of your information for marketing purposes.
6. Data portability: The right to receive your information in a structured, commonly usable format.

To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request.

6 Protection of Minors' Information

1ex strictly does not provide services to anyone under the age of 21. If we suspect that a minor has created an account, we will immediately take steps to close that account and delete the collected information.

We believe in responsible gaming. Parents should stay aware of their children's online activity and contact us if needed. To learn more about responsible gaming, please read our Responsible Gaming Guidelines.

7 International Data Transfers

1ex servers may be located in multiple countries. As a result, your information may be processed outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the countries to which data is transferred.
• Data protection obligations are included in agreements with third parties.
• Technical safeguards, including encryption, are maintained at all times.

8 Policy Changes and Updates

1ex reserves the right to amend this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• By posting a notice on the website
• By sending a message to your registered email
• By requesting confirmation at your next login

Continued use of the 1ex platform after changes have been made will be considered as your agreement to the updated policy. We recommend that you visit this page regularly.

9 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

We treat all your requests with the utmost care and aim to respond as quickly as possible. You can also visit our FAQ page for answers to common questions.

10 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. If any dispute arises regarding the interpretation or application of this Policy, both parties will attempt to resolve it through discussion. If a resolution cannot be reached through discussion, appropriate legal action may be taken.

If any part of this Policy is found to be unenforceable, the remaining parts will continue to be fully effective. Any delay by 1ex in enforcing any right or provision will not be considered a waiver of that right or provision.